Refund policy

Return & Refund Policy

30-day returns
You can return unused items in their original, sealed packaging within 30 days of delivery.

How to start a return
Contact us at [your email] with your order number and the reason for the return. We will guide you through the next steps.

Items that cannot be returned
For hygiene and safety reasons, we cannot accept returns on opened or used perfumes and skincare products.

Damaged or wrong items
If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery with your order number and clear photos. We will replace the item or refund you.

Refunds
After we receive and check your return, we will send your refund to your original payment method. Refunds usually take 5 to 10 business days to appear, depending on your bank.

Return shipping
Return shipping costs are paid by the customer, unless the item was damaged or incorrect.

Contact
For any questions, email us at [Glowvelle1@gmail.com].